03 / Experience

An entrepreneurial approach.
Across industries.

From building businesses to leading customer success and operations, I bring clarity, practical support, and a focus on people.

2025–Present

Informative Research

Executive Director of Operations

I was brought in to strengthen operations, improve service delivery, and help the organization scale around customer needs.

I lead 112+ employees through eight leaders, aligning people, process, and technology.
I give teams clearer direction and remove obstacles to better service during rapid change in a volatile market.
I partner with executive leadership and cross-functional teams on operating discipline and client outcomes.

2020–2025

Elevate Ventures Consulting

VP of Operations

My consulting role focused on helping business owners and executive teams strengthen operations and support growth.

I advised leaders on operational performance, customer experience, and organizational effectiveness.
I translated growth priorities into improvements in processes, leadership routines, and service delivery.

2021–2024

Tricentis

Enterprise Customer Success Leader

I joined as the customer success organization prepared for significant growth, bringing experience in building teams and growing client relationships.

I introduced account segmentation that reduced enterprise churn 20% and increased engagement 30%+.
I helped restructure regional teams and improve reporting, increasing coverage efficiency 18%.
I helped establish Customer and Product Advisory Boards and led NPS and Customer Health program development.

2018–2021

LifePoint Health

Regional Director, Capital Projects & Compliance

LifePoint engaged me through Life Safety Compliance Solutions as a fractional director to support life safety compliance. That engagement led to my direct hire.

I helped facilities prepare for accreditation surveys and coordinated remediation with facility leaders and their teams.
I directed 29 capital projects across varied scope, duration, and investment.
I led 21 multidisciplinary directors in developing 92 policies accepted by the Board of Trustees.

2013–2018

Life Safety Compliance Solutions

VP of Business Operations

Following Trinity’s acquisition, I was brought in to build a business helping healthcare facilities meet life safety requirements and prepare for accreditation.

I developed the team, services, and operating processes to support survey preparation and remediation.
I grew client relationships and increased client lifetime value 35%.
I designed life safety training for healthcare clients.

2011–2015

Trinity Fire Partners

Principal Owner

As principal owner, I built a business serving the life safety needs of healthcare facilities.

I grew Trinity to serve 300+ healthcare facilities within four years.
I managed daily operations and an 18-person team of technical staff and contractors.
I brokered the sale of the business to a leading competitor.

Dates and titles follow my October 2026 résumé. Roles are ordered by most recent end date, with overlapping appointments shown as reported.

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An entrepreneurial approach.Across industries.