Build businesses.
Strengthen teams.
Lead change.

01 / Trinity Fire Partners

Build a business.
Broker its sale.

Building the business

I built Trinity Fire Partners, developing the team, services, operating processes, and client relationships needed to grow the business.

Creating the next opportunity

I brokered Trinity’s sale to a leading competitor. Following the acquisition, I was brought in to build Life Safety Compliance Solutions. A subsequent fractional director engagement with LifePoint Health led to my direct hire.

02 / Tricentis

Focus customer success.
Support growth.

Aligning teams around customer needs

As Tricentis scaled its customer success organization, I helped restructure regional teams and introduced account segmentation and better reporting. These changes helped us focus resources where customers needed them most.

Strengthening coverage and engagement

My résumé reports an 18% improvement in coverage efficiency and a 30%+ increase in customer engagement, alongside the reduction in enterprise churn.

03 / Informative Research

Give teams clarity.
Lead through change.

Strengthening operations

I was brought in to strengthen operations, improve service delivery, and help the organization scale by aligning people, process, and technology around customer needs.

Helping people move forward

Through significant change in a short period and a volatile market, I’ve focused on giving teams clearer direction, securing resources, and removing obstacles so they can deliver better service.